• You can cancel or edit your order before it’s shipped.
• Once you receive a shipping confirmation email, this indicates your order has been shipped and can no longer be canceled or edited.

For U.S. Orders:

• Free standard shipping for orders of $50 or more.
• A flat rate of $9.99 applies to orders under $50.

For International orders (outside the US):

• Shipping costs will be calculated and displayed at checkout.
• Prices do not include customs duties, taxes, or other import fees, which may be charged separately by your country’s authorities.

• First, check your spam or junk folder—sometimes these emails end up there accidentally.
• If you still can’t find it, please contact our customer service team (ubrasofficial@ubras.com.cn) for assistance. We’ll help track your order and resend the confirmation if needed.

Sometimes packages are marked as delivered slightly ahead of actual arrival. Allow 24–48 hours for potential delivery delays. If it’s still missing after this window:

• Check common delivery spots first—such as your entryway, garage, or apartment’s designated package area (like a lobby or mailbox).
• Reach out to the shipping carrier directly using the tracking number provided in your shipping confirmation email—they may have updates on the delivery status.
• If you still can’t locate your package, contact our customer service team (ubrasofficial@ubras.com.cn). We’ll work with you and the carrier to resolve the issue as quickly as possible.

If you missed using a discount code, don’t worry! Contact our customer service team (ubrasofficial@ubras.com.cn) after your order has arrived. We’ll assist in processing a refund for the price difference associated with the valid discount code.

Yes, we offer international shipping to most countries. For specific shipping costs and details, please check the fees displayed at checkout for your location.

• You can track your order using the tracking number provided in your shipping confirmation email or on the order confirmation page after checkout.
• If items in your order are shipped separately, you may receive multiple shipping confirmation emails with separate tracking numbers.
• If tracking information hasn’t updated in more than 5 business days, please contact our customer service team (ubrasofficial@ubras.com.cn) for assistance.

Orders are typically processed and shipped within 1–2 business days after purchase. Once shipped, final delivery may take 5–10 business days depending on your location. Shipping times are estimates and may vary slightly based on carrier performance or local customs processing (for international orders).

Once your order is in transit with the shipping carrier, we’re unable to update or change the delivery address. Please double-check your address details at checkout to avoid any issues.

If your package arrives damaged, please follow these steps:

• Take clear photos of the damaged packaging and the items inside immediately.
• Contact our customer service team (ubrasofficial@ubras.com.cn) immediately, attaching the photos and including your order number for reference.

Important:

• Returns or refunds for damaged items are only accepted within the 30-day return window from the date of purchase. Items received outside this timeframe cannot be processed for return or refund, even if damaged.
• We’re here to help resolve the issue as quickly as possible—reach out to our customer service team (ubrasofficial@ubras.com.cn) with your evidence, and we’ll guide you through the next steps.

Here’s what you need to know about returns and exchanges for eligible orders:

Returns

For US Orders:

• We accept returns within 30 days of purchase for US orders.
• Items must be unworn, unaltered, with original tags and packaging intact.
• Shipping fees are non-refundable, and mail returns incur a $9.99 processing fee deducted from your refund.
• International Orders: Returns must be shipped at your own expense to our US return warehouse. Customs/duties are not reimbursed.

Exceptions:

• Clearance items, underwear, and nipple covers cannot be returned for health and safety reasons.
• Gift sets are non-returnable (they are limited-edition products containing underwear).

Exchanges

Exchanges are not currently available. For a different size or style, please request a return and place a new order. For full details, visit our Refund Policy.

To start the return process, please visit our Return Center. Follow the steps there to submit your return request.

Once our warehouse has inspected the returned items to ensure they meet our eligibility criteria, your refund will be processed within up to 10 business days.

• Refer to the size chart available on the product detail page.
• If you’re unsure or need further assistance, please contact our customer service team (ubrasofficial@ubras.com.cn) for personalized guidance.

Our smart size categories are designed to fit a range of body types with flexible sizing.

Here’s how they work:

Bra:

• Smart size-regular: Fits cup sizes A-C, underbust 67–92cm (26.4-36.2in).
• Smart size-mini: Fits cup sizes A-C, underbust 62–77cm (24.4-30.3in).
• Smart size-plus: Fits cup sizes A-D, underbust 67–102cm (26.4-40.2in).

Underwear:

• Smart size: Fits waist 60-75cm (23.6-29.5in), hip 85–100cm (33.4-39.3in).

Our stretchy, adaptive fabrics ensure a comfortable fit across the listed ranges.

• Due to differences in cut and design, the body measurements that each bra style fits may vary slightly.
• For personalized sizing advice or further assistance, please reach out to our customer service team (ubrasofficial@ubras.com.cn).

Yes, all of our bras are wireless.

• Hand wash is recommended whenever possible for gentle cleaning.
• If machine washing, always use a laundry bag to protect the fabric.
• Avoid bleaching, ironing, or dry cleaning to maintain quality and shape.
• Separate light and dark colored items before soaking and washing to avoid staining.

For business partnership opportunities, please email at: commercial@ubras.com.cn