Frequently Asked Questions
How can I contact UBRAS regarding orders, products, & other business questions?
Feel free to send us a message at UbrasService@ubras.com.cn if there’s anything on your mind you can’t find the answers on our website!
What if the size I order doesn’t fit me?
We’ll take care of it, of course! Your satisfaction is our priority. You can contact UbrasService@ubras.com.cn. We will handle it for you within 3 working days
When will I receive my order?
US: Once your order leaves our warehouse, you can expect to receive it within 7-15 business days (depending on your location of residence).
International: Tricky question! It really depends on your chosen shipping method. Please allow up to 5 weeks for international shipping to Canada, Europe, Australia, and Asia due to ongoing COVID-19 restrictions*, customs declaration, and other factors. *Due to low staff and transportation difficulties surrounding COVID-19, shipping carriers worldwide are experiencing delays. Thank you for your patience!
Can I ship to multiple addresses?
Unfortunately, we are unable to ship items on a single order to multiple addresses at this time. We recommend placing separate orders for each address.