Depending on the items in your order, your shipment may come from both US and international locations. Due to this, you may receive multiple packages for one order.

If all items are in stock, your order will be shipped within 3 business days from the time you placed it.

*Due to low staff and transportation difficulties surrounding COVID-19, shipping carriers worldwide are experiencing delays. Thank you for your patience! We apologize sincerely for any delays! Please see the actual SHIPPING page or contact our customer service ubrasofficial@ubras.com.cn

After you placed your order, we sent you a confirmation email / text message with your purchase (depending on which of the two you chose to give us during checkout).

Once your order has shipped and is on its way to you, we'll send a confirmation email with the tracking number, so you can follow its progress. Didn't receive confirmation? Please click this TRACKING LINK. Contact our customer service ubrasofficial@ubras.com.cn

As long as you entered your correct email or cell phone number, you should have received an order confirmation from us when you completed your order. If you placed your order using your email address, make sure you check your junk/spam folder too! If you did not receive an order confirmation, please reach out to us at ubrasofficial@ubras.com.cn

Please contact us at ubrasofficial@ubras.com.cn during 24 hours to modify or cancel the order.

*Since we start to process your order shortly after it is placed, in many cases it is not possible to change or modify. But we will do our best to accommodate any changes. Please understand however that this is not always ‘possible’. If you are unable to cancel within that time frame, you may return or exchange your order after you receive it.

Please contact us at ubrasofficial@ubras.com.cn  if you have not received your delivered order, or it has been lost in transit by the carrier and any other problems we would be happy to assist.

For all US orders over $50, you can choose these options:

Standard Shipping: Free (1-3 weeks)

For all CA orders over $100, you can choose these options:

Standard Shipping: Free (1-3 weeks)

For more destination you can find out at Shipping Policy

It may be due to the delay in uploading the logistics and distribution information. The tracking number usually takes 2 days to show.

If you need to modify the address and resend, you need to modify the address and resend the package after the final delivery fails and is returned to the overseas warehouse. The time limit generally ranges from one week to three months, and your order can only be delivered again after returning to the warehouse.

Unfortunately, we are unable to ship items on a single order to multiple addresses at this time. We recommend placing separate orders for each address.

Please go to Refund Policy for more details.

Fit and sizing can be tricky when shopping online. We totally feel you! We’ve tried our best to create a helpful size chart, which you can find on each product page.